March 9

Creating Engaging Customer Service

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World-Class Customer Service is a symptom.

Everyone talks about wanting, “World-Class Customer Service”, but what few people tend to realize is that excellent customer service is actually a symptom.

It is a symptom of excellent employee service.

Employees will treat your customers the way you treat your employees.

So if you treat your employees with respect, if you value their time, if you make them feel heard, then employees will treat their customers with the same.

If you treat each of your employees differently and individually to who they are and how they best learn, if you encourage their dreams and encourage them to be the best version of them in your company, then your employees will treat your customers with the same respect and value.

To have excellent customer service is a byproduct of having excellent employee service.


Tags

customer service, employee service


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